Client Coaching Care Policy

1. The System Offered:

The Coach agrees to provide the Client with:

a. Guidance in selecting, clarifying and setting the Client's overall personal wealth goal ("the Goal") and business & personal sub­-goals designed to contribute to the realization of the Goal;

b. Access to and use of the ProfiTune System;

c. Instruction in the use of the ProfiTune System, by email, telephone, or face-to-face contact at the Client's premises and/or the Coach's premises or other venues, as arranged by the parties, for up to five hours per month;

d. Counsel, encouragement and guidance in their efforts to achieve their Goal and sub-goals in evolving circumstances;

e. Monitoring of their progress towards their goals;

f. Encouragement, either personally or via the various ProfiTune systems;

g. Intervention when the Client is under-performing or when the Coach perceives the possibility of making a positive contribution to the Client's circumstances; and

h. Accountability, by questioning any deviation by the Client from a focus on and commitment to their goals.

2. The Coach-Client Relationship:

The Client agrees to:

a. Work in harmony with the Coach to improve the profitability & overall function of the Business, and to thereby increase their personal wealth;

b. Take responsibility for selecting and then setting positive goals to achieve desired ends;

c. Take responsibility for making positive changes to the way in which the Business is managed & conducted;

d. Accept that change can be uncomfortable and even painful in some instances;

e. Accept that the Coach's role is to assist with clarification & prioritization of goals and to facilitate the process of change through listening; through questioning thinking processes & choices; by guiding learning and by providing an outside perspective.

f. Respond within two working days to all email requests, from the Coach or in the Coach's name, to provide information or to undertake activities designed to further the attainment of the Client's goals;

g. Incorporate the use of the ProfiTune System into their daily conduct of the Business and to allocate such time each day as is required to produce results from the PBS learning process and as is required to maintain a positive relationship with the Coach;

h. Respect the Coach & give him/her the attention deserved by one who shares the Client's goals and who will apply their own energies, intelligence & resources to assist the Client to achieve such goals, and to that end

i. Give due weight to all reasonable requests and suggestions made by Coach.

The Coach agrees to:

j. Work in harmony with the Client to improve the profitability & overall function of the Business to thereby achieve the Client's goals;

k. Guide the Client to clarity and formulate positive goals in an effective manner and, once selected by the Client, to then accept those goals and work with the Client towards their realization;

l. Guide the Client to grow positively in the way in which they manage and conduct the Business;

m. Facilitate the Client's growth to the best of their ability, and to remain sympathetic to the fact that growth can sometimes be painful & appear threatening;

n. Actively listen to the Client, actively question the Client's thinking processes & choices, guide the Client's learning and growth where appropriate, and provide the Client with an honest, balanced outside perspective on their issues;

o. Respond, within two working days, to all matters raised by the Client. Respect the client and give them the attention due to one who has contracted them to assist in clarifying and realizing their goals.

 

Code of Conduct

As a Business Coach, I abide by the following Code of Conduct:

Professional Responsibilities

I will always conduct myself in a manner that reflects well on business coaching as a profession, upon ProfiTune as a Company, and upon my fellow ProfiTune Coaches and other colleagues.

I will construct clear agreements with my clients and others and I will honor those agreements.

I will respect, honor and acknowledge the efforts and contributions to others to the systems and materials that I use in my profession.

I will always seek to work in harmony with and support all other ProfiTune Business Coaches.

Client Responsibilities

I will ensure that my Coaching Client understands, from the outset, the nature of coaching and the terms of the coaching agreement between us.

I will always seek to clarify at the outset, what my client can expect to receive from coaching as a process and from me as their Coach.

I will provide only information/advice I believe to be true and well-founded.

I will monitor my Client’s progress, and particularly their additional profits on at least a monthly basis.

Confidential/Privacy

I will respect the confidentiality of my Client’s identity and information, except as authorized in writing by my client, or as required by law.

I will respect the confidentiality of the ProfiTune system and ensure that my Client understands their responsibilities with respect to those systems.

Conflicts of Interest

I will seek to avoid conflicts between my interests and those of my Client.

In the event of an actual or potential conflict of interest, I will disclose and fully discuss such with my client, and in resolving it will place my Clients best interests ahead of my own.

I will disclose to my client any anticipated compensation that I may receive from third parties for referrals or advice concerning that client (if any).